CLEAR EXPECTATIONS. FAIR SERVICE.

These terms apply to use of this website and bookings with GoWestern Cleaners. They are designed to help us look after both customers and our team, without taking away rights that cannot lawfully be excluded.

Bookings, quotes and deposits

Online booking times are requests for the selected work. A tailored quote or scope confirmation may still be required, particularly for commercial or specialist work. You may pay an optional deposit of up to 30% online. A deposit is not required to book, but deposit-paid bookings are prioritised if an appointment has to be rescheduled. Any deposit is credited towards the final amount payable. We will not add charges for materially different work without explaining the change and obtaining your approval.

Accurate scope and pricing

Please describe the job as accurately as you can and tell us about access, pets, stains, previous chemical treatments, fragile materials and relevant hazards. If the work is materially larger or different from the booking, we will explain the options, revised price or time where possible, and seek approval before extra work. If you decline, we will try to complete the originally agreed scope where practical.

Access, utilities and safety

Please provide safe, reasonable access and any gate, parking or complex instructions needed for the visit. Some services need water and electricity. If an outage is beyond your reasonable control, we will first consider whether the work can continue, be adjusted or be rescheduled. For safety, pets must be controlled and children or other occupants supervised around equipment, wet floors and cleaning products.

We may pause, refuse or reschedule affected work where there is a reasonable safety risk, including dangerous animals, exposed electrical risks, hazardous contamination, unsafe heights or threatening conduct. Ordinary cleaning does not include specialist biohazard remediation, medical waste, severe mould, chemical contamination or similar dangerous materials.

Care of surfaces and property

Different materials need different methods. We may inspect, spot-test, recommend another method or decline treatment where there is a reasonable risk of damage. Please secure cash, jewellery, medication, documents and small valuables, and prepare areas requiring significant furniture movement. We will not take unnecessary risks with heavy, fragile or valuable items.

Some stains, discolouration, wear, previous DIY treatment, fragile fibres and existing damage cannot be corrected by cleaning. Drying times are estimates and depend on material, weather, ventilation and property conditions. We remain responsible for our own negligence or unlawful conduct; these terms do not exclude rights that cannot lawfully be excluded.

Photos, job records and communications

We may create operational records, including job photos, condition notes, scope changes and contact attempts, to provide the service, manage quality and resolve disputes fairly. Customer photos are not used for marketing without separate permission. Important service communications may be retained with the booking where reasonably necessary.

Website use

Website content, branding, design and original materials belong to GoWestern or its licensors. You may use the site to learn about or request our services, but may not misuse it, attempt unauthorised access, interfere with it or use automated tools in a way that harms the service. Links to third-party sites are provided for convenience and are governed by their own terms.

Concerns and disputes

If something is wrong, please contact us promptly so we can investigate and try to resolve it fairly. Nothing in these terms prevents you from using consumer authorities, courts, the Information Regulator or another forum available to you by law. Material changes to these terms apply prospectively; bookings retain the policy versions accepted when they were made.